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Russell Steven Baseman

russell.bassman@gmail.com

OBJECTIVE

To play a pivotal role in providing comprehensive Information Technology solutions in a challenging cross-platform, networked environment.

 

CERTIFICATIONS

Apple Certified Help Desk Specialist OS X 10.4

 

SOFTWARE Mac OS X, OS X Server 10.4, Windows 95 through XP, Microsoft Server 2003, Microsoft Virtual PC , Apple Remote Desktop, Timbuktu, Go To My PC, Microsoft Office for Mac and PC, Microsoft Outlook and Entourage, Apple Mail, File Maker Pro, Adobe Creative Suite, Quark 4, 5, 6 and 7, Studio MX, MX 2004 and Studio 8, Extensis Suitcase 10 and X1, BBEdit 6, 7, 8 and TextWrangler, FontLab, Art Directors Toolkit, Final Cut Express, PeakDV, Toast, FireFox, Omniweb

 

EMPLOYMENT

On Deck Tech June 2007 - Present

Senior Support Specialist

UIC Publications October 2005 – May 2007

Network Analyst

  • Providing comprehensive support for network and desktops in cross-platform, networked university computing environment.
  • Principle point person for all technical issues in a cross-platform networked environment
  • Maintain connectivity in Wireless Tsunami bridge environment to University network
  • Manage and maintain proprietary graphic management application
  • Rolled out Mac OS X and the Adobe Creative Suite 2, and trained designers in the transition from Quark
  • Manage OS X Server file management in a graphic environment
  • Evaluated and corrected existing groups and permissions issues
  • Upgrade and maintain pre-press work-flow and technologies
  • Upgraded existing HP DesignJet 20ps RIP proofing solutions to HP DesignJet 30n and OS X with EFI Designer Edition
  • Upgraded existing Heidelberg DI Harlequin RIP to MetaDimensions RIP and Windows Server 2003

Paper Source March 2005 – September 2005

Systems Administrator

  • Providing comprehensive support for network and desktops in cross-platform Corporate environment.
  • Principle point person for all technical issues in a cross-platform networked environment
  • Maintained daily server monitoring of remote reporting (retail storedata and related maintenance)
  • Implemented software and hardware inventorying
  • Established PC and Mac imaging standards via Ghost and Carbon Copy Cloner
  • Implemented server-based solution for Mac team, that previously had no solution in place, migrating users to central storage and implementing Retrospect back-up
  • Participated in major rollout from proprietary DOS retail application to Microsoft Great Plains, working with consulting team to manage transition at corporate, warehouse and retail levels

Contract Consultant January 2005 – March 2005

  • Assisted major ad agency with preparation for OS X rollout
  • Provided installation and support services to the Chicago Public School system

VSA Partners October 2002 – December 2004

Lead Macintosh Technician

  • Principle point person for all technical issues in a cross-platform networked corporate design environment
  • Managed company-wide rollout of Mac OS X and Adobe CS software suite by:
  • Developing and implementing roll-out schedule to provide on-time, under budget execution utilizing FireWire technology and Carbon Copy Cloner
  • Managing transition to volume-licensed software
  • Partnering with Adobe and managing Adobe-supported training through transition
  • Assisted in managing corporate network structure, including:
  • Implementing cost-effective growth and expansion efforts of network hardware installation, configuration and implementation
  • Primary back-up for Novell network administrator (server and user account administration, DLT management, support for PCs and windows machines)
  • Installed new server technology via XServe
  • Rolled existing (File Maker Pro) and new (Apple Remote Desktop, Portfolio, PrintX) technologies to XServe platform
  • Lead contact for desktop support issues in Chicago office. Primary focus was troubleshooting and supporting all print (Abobe Acrobat, Illustrator, InDesign, Photoshop, Quark Express 4 and 5, Extensis Suitcase) applications, including printing issues (post-script), document translation issues between applications (Quark to InDesign and back), font issues (primarily Suitcase’s ability to recognize font groups) and general cross platform issues between OS9 classic mode and OS X. Also responsible for supporting web applications (Macromedia MX and MX 2004 suite and Extensis Suitcase) for web team.
  • Lead contact/liason for New York office issues, working with NY office IT representative.
  • Lead contact for remote user connectivity issues
  • Comprehensive hardware/software support for all users, machines, printers, and client-user in-house network access
  • Conducted all new user orientation and training for the corporate environment for desktop, network connectivity and printing
  • Managed development and evolution of internal IT and end user documentation for desktop environment

Contract Consultant July 1999 – October 2002

  • Short to Medium-term contract work for : Sidley Austin Brown & Wood (Windows XP Deployment), The American Academy of Periodontology (Windows 2000 roll out), Avid Group/141 Communicator (design, build and roll out cross-platform databases), J. Brown & Associates (network administration and support), Young And Rubicam (network administration and support), FCB Chicago (network administration and support), Superior Street Post (network administration and support)
  • Megsinet.com (telephone ISP technical support)

Aon Consulting  January 1998 – July 1999

Help Desk Manager/ Desktop Analyst

  • IT Help Desk management supported internal and regional office user base of 600 by answering emergency calls, determined and provided level I solutions for various problems with PC and/or network connectivity in a Novell environment. Also included coordinating technical staff of ten to ensure coverage of level II and level III issues, including dispatching desktop specialists and network administrators to handle service, and managing closure and/or escalation issues.
  • Participated in network-level rollouts and software upgrades
  • Managed connectivity of remote client-server software accounts via winframe.
  • Administrated Netware network account connectivity via syscon and nwadmin.
  • Designed and implemented automated Lotus Notes database processes to significantly facilitate new-user processing, customer service surveying, and IT message broadcasting of schedules of events.

Infrared Testing  May 1995 – December 1997

Reporting Technician

  • Analyzed and processed field reports for client delivery via proprietary software application
  • Image processing
  • Report structuring

Tripp Lite  January 1992 – May 1994

Technical Support Rep

  • Fielded end user and dealer support calls
  • Analyzed tech support call data
  • Trained all new employees in company procedures

Prototype Department Document manager

  • Maintaining all documentation for new products (schematics, parts lists, procedures)
  • Liason with board manufacturing houses to ensure quality control standards set by engineering department were met

Contract Consultant 1991 – 1995

  • Prior work includes IT consulting in the banking (Bank of America, Citibank, Credit Suisse First Boston), telecommunications sales (AT&T), and management consulting (AT Kearney, Diamond Technology Partners) industries.
  • Primary focus has been IT support for Estate, Trading Floor, and Consultant clients.
  • Secondary focus has been design and graphical development of client presentations.

EDUCATION University of Kansas, Lawrence, KS, BA, Chemistry

REFERENCES Available upon request